Shipping and Delivery

PLEASE NOTE: DUE TO COVID-19 DELIVERY DELAYS MAY OCCUR WITH YOUR ORDERS

WHAT ARE YOUR DELIVERY CHARGES OR OPTIONS?

1.1    Delivery in the UK

FREE UK Mainland Standard Delivery when you spend over £60! (excluding Highlands and applicable to the UK only)

FREE delivery - Spend £60 or more in a single transaction, and we will not charge you.

Please allow 3 - 4 working days for delivery. Applies to the UK mainland, excluding the Scottish Highlands.

Please note: FREE delivery is not available for Next Day Delivery.

NEXT DAY delivery - Our next day delivery charge is £7.50 (when you choose Next Day). We use a courier, who aims to deliver to you the next working day. This service is only available in the UK mainland. If you place an order before 12.00pm on a weekday, it will be delivered to you the following working day. If you place your order after 12.00pm, on a Friday, or any time on a weekend or bank holiday, please add another working day. A signature is required when we deliver your order with Next Day delivery.

A signature is required when we deliver your order via courier delivery.

1.2    Non UK mainland and Scottish Highland delivery

Costs may vary and are dependent on the size, weight, and value of the product. Irrespective of the items, you will be charged a standard delivery fee. 

1.3    Europe

Depending on location and local Customs Authorities, European delivery can take up to 14 days after being dispatched, and is subject to possible customs clearance and local charges.

All quoted delivery times are based on standard working days, i.e. Monday - Friday (excluding public holidays etc.).

1.4    Delivery Status

If you have not received your order or it is late, please contact us. As proposed in Section 1.1, but we cannot accept any liabilities for late deliveries which are due to circumstances beyond our control.

Once the goods have been received by you, all risk or damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.

1.5    Undeliverable packages

Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse, and we will issue a refund for the product.

1.1.1    What if only part of your order has arrived?

Before contacting us, please check your paperwork to see whether there is more than one parcel – for example, if it says ‘1 of 2’ or ‘1 of 3’. This means that we were unable to package your entire order on one package, and you should expect a further delivery within the next few days.

1.1.2    What if your order has not arrived at all?

Before contacting us, please check your emails from us or our shipping provider. Please check your junk folder, and ensure that info@inwu.co.uk is added to your safe senders list. Then contact us, quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.